Client Care Coordinator - MUST LOVE GRANDMA

The Client Care Coordinator is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. The scheduling team works closely with each other to match caregivers to our senior clients. The Coordination Team reports directly to Natalie and will be an onsite position at our O'Fallon, MO office.

Pay: $24/hr
Hours: Monday - Friday 8 AM-4 PM

Benefits:

• 2 weeks of PTO/vacation
• Paid holidays
• Eligible for 401K after 1 year
• Eligible for medical and dental insurance after 60 days
• Supportive management
• Opportunity to help seniors in your community
• Growth and advancement opportunities

• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases.  Provide consistency in caregiver scheduling with clients.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Contact clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintains client and caregiver information in the database.
• Organizes and maintains LTCi claim paperwork for various clients including submissions.
• Provide regular updates to the team on any open shifts after an exhaustive effort has been made to staff the shifts.
• Work with Trish and Casey on caregiver supply and demand.  
• Communicate and reinforce Visiting Angels’ policies and procedures.
• Communicate and refer appropriate matters to Natalie (Director) for direction.
• Perform general office duties including but not limited to data entry, filing, reception and telephone services.
• Learn about our 6 week caregiver mentoring program, and assist with evaluating caregivers and performance improvement plans for the caregiver team.
• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Demonstrate dependability and reliability.
• Maintain professionalism, providing positive support and encouragement to caregiver team.
• Must be on-call evenings and weekends – one week per month.  Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff. On call phone is provided for answering phone calls and texts outside of office hours.
• Perform other functions as deemed appropriate