Visiting Angels

Client Service Coordinator

Fairfield - Fairfield, CT - Full Time

Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator
Join our award winning team, in providing vital home care services to seniors within our community.

BENEFITS:

Competitive Salary, $25-$30/hr, based upon experience
Health, Dental, and Vision Insurance
Paid Time Off (PTO)
A supportive and employee-centric culture
Comprehensive orientation
Ongoing educational, training and certification opportunities

POSITION PURPOSE: The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

Process all referrals received from intake, direct email or phone in a timely manner
Match clients with appropriate caregivers who can fully meet the needs required
Ensure all cases are staffed appropriately
Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
Foster relationships with clients and family members
Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
Communicate client concerns and caregiver issues to appropriate team members without delay
Assist in coordinating referrals to community agencies, when appropriate
Must be available to be on-call for evenings and weekends on a rotating schedule

REQUIRED JOB KNOWLEDGE AND SKILLS:

College degree or related experience
Computer literate with all Microsoft programs and ability to learn new software program
Ability to multi-task
Able to work in a fast-paced environment and manage disruptions
Exceptional problem-solving skills
Exceptional customer service skills
Ability to use discretion, prioritize and make decisions independently and in concert with other staff
Ability to resolve client and caregiver issues in an efficient and timely manner